Received the item with damage to the non stick coating, after sending images they offered to send a replacement pot only. 10 days later there is still no confirmation of the replacement being sent. Sent an enquiry asking when it would be sent, they replied they hadn't received the replacement and offered me a partial refund along with the suggestion I could try and source parts to fix it myself (fix non stick?!). I replied asking for a full replacement as the kit is still showing on their website (at a slightly higher price than what I paid), they replied with another offer of a higher partial refund, completely ignoring my request for a replacement. I replied again asking for a replacement or a full refund, they processed a full refund. Not sure why they wouldn't replace the item as it's still showing in stock on the website. Would not buy again from them.