Please check your spam folder if you haven't received Order Confirmation email. Please write an email to Customer Service Team with your transaction ID.

If your order has not been shipped out, you can cancel this order under"My Orders" . Or you can contact us for assistance.

Please click on My Orders page. The tracking information will be updated there on time.

After your package is delivered, please write a review by clicking on "Write Review" button in "My Reviews" page.

Please contact us to modify the address before your order is shipped out.

Please provide us with the order number and billing address through contact us.

We have multiple warehouses in North America. We will ship your package from the warehouse that is the closest to you.

All packages will be shipped out within 24 hours. The delivery time is 1-7 days.

After the package is shipped out, tracking information will be simultaneously updated in "My Orders" page.

Please wait patiently. The tracking number is invalid before the carrier scans the package and upload the information.

Please contact the local carrier and re-schedule the delivery.

We provide a one-year warranty for products sold on our official website.

Please read our Return Policy carefully before returning your product. Please contact Customer Service Team if you have further questions.

Refund will be settled in 15 business days. The Exact date of the transferred refund is determined by the bank.

Please contact your bank first to confirm whether the refund was settled. Please contact us next if the bank said the payment did not go through.

Please contact us and provide corresponding pictures and videos.

Modifying Shipping Address:Please pay close attention to the promotion activities on our website to get a discount code.

Please use the discount code on your next purchase before the code expires.

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

Only one discount code can be used on one order.

Paying by PayPal and credit card is accepted.

Please check your network environment, payment method, and bank settings.

Please contact our agent email on b2b@vevor.com

Please click on "contact us" button to get more information

Password can be edited via clicking 'Edit Password' under 'My Account'.
If you have forgotten your password and cannot log in, you can click 'Forgot Your Password' from the login page.

Please check whether the account and the password is correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.

In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering.
If you want to modify your email address in address book, please follow the steps below: 【My Account】-【Address Book】

Sorry, you can't close your account by yourself.
If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.

You may click 'Unsubscribe' at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.