Step one is to put plastic caps on all the ends of the support beams (main four posts at each corner). Then after this there's a note that it's only for the ends. What it SHOULD have said is to pick four beams (each corner is two support beams connected together to make the full height, the shorter version only has one beam for each corner) and put caps on what will be the bottom. And yet even here you don't know which end is up or down because all through the instructions there's no good images that are close ups to let you see ANY detail except for the one showing you how to put the plastic caps on the support beams. It comes with 16 plastic caps, there are 8 beams, so one could assume you put a plastic cap on the end of each beam. But you can't assemble it with caps on each end. So, a person wrote these instructions that knows English words, but has NO IDEA how to use them or how those words apply to putting something together, so MAYBE this company could first think about how to assemble the unit, realize that not everyone is mechanically gifted, make instructions that are clear and have pictures that show CLOSE UPS because there are various point when you just have to figure things out on your own. So that's issue one. Luckily I was able to figure it out after 10 - 15 minutes of thinking about how this thing SHOULD go together but then I've assembled lots of stuff over my life time. What I pointed out was one of a few places where the instructions had issues. Issue two is harder to deal with, IF you need a shelf surface that's flat. Typically on a shelf like this (wire, criss-cross to make a rectangular pattern), there will be 2 - 4 heavier gauge wires to give strength to the shelf, and those are on the bottom of the shelf so they don't interfere with having a flat top surface. But Vevor added them to both the top and bottom of the shelves, so you don't have a flat surface no matter how you put the shelf on. That's a problem for me personally because n